Support
Email support@kingstonfalls.com.
We aim to reply within two business days, Monday to Friday, US Pacific time. There is no phone support.
Help for each app
Each app has its own help page, with a list of what to include when you write:
What to include
- Which app, and the address of your site.
- What you did, what you expected, and the exact message on the page, word for word.
- The date and time it happened, with your time zone. We find faults in an app’s technical logs by time.
Please do not send customer lists or exports. If you include screenshots, please make sure that your customers’ names and email addresses are redacted or blurred out. We almost never need customer information, and we cannot see your site’s data ourselves.
Billing, trials, and licenses
Apps sold through a marketplace are billed by that marketplace. For invoices, refunds, or changes to a subscription, contact the marketplace. If an app says it is not licensed when you believe it is, write to us.
Security issues
Please do not report a security issue as an ordinary support request. See Reporting a security issue.